A collection of great advice I have received over the years We’ve got goals, We’ve got spirit, For our careers, let’s hear it! We’re fired up, Can’t back down, Design leaders, here we come! Sets down pom-poms. Clears throat. Starts writing. If it wasn’t really clear, that was a cheer…

Once a creative, always a baker. — One of the many amazing things I have learned at Zendesk is a recipe for blueberry pie. It’s scrumptious, easy to bake, doesn’t take too long and everyone loves the result. And the best part is that all of your colleagues can share a slice. Now replace blueberry pie with…

My experience with almost feeling like an imposter at work — Imagine… Rays of light are gleaming through the white vintage windows in whimsical patterns brightening up the entire office. They render artsy shadows on the walls, floors, and tables energising the space and your productivity. Your teammates are brainstorming compelling problems and turn to you for your thoughts. There’s a…

Reflecting on the last 2 years that were — ’Tis the time for reflections and resolutions. Like many of you, I have been pondering about my career ever since the start of the pandemic and have made some changes, that are equal parts surprising and frankly gratifying. …

Cognitive leaks, changing user expectations and improved design awareness — The covid-19 pandemic has caused quite a stir in our lives. It has put us all in unprecedented and strange times where we are dealing with situations and emotions that we’ve never experienced before and many of us don’t know what the future is going to look like. One thing…

An introduction to inclusive design for beginners. PS: You can download my guide as a pdf here. Inclusive design is imperative now more than ever. With the world going through an enduring global pandemic, it is fundamental that our digital products and services are sustainable and accessible to everyone. …

Is your design process green? A while ago, I went down the rabbit hole of digital and internet sustainability. I spent weeks reading articles and speaking to people on the topic as I tried to dig deeper into this fascinating subject. What I learned will forever influence my practice as…

Lets users shape your product. — What are desire paths? Desire paths simply take one from point A to point B. These are alternate routes taken by people instead of the built path because they are more convenient. Over time, a new “desire path” is created different from the one actually designed. The guys at roro.io describe it well in…

A guide from one young creative to another as we find our way in this phenomenal industry. Crafting and delivering design presentations is a skill in itself. We often see leading or senior creatives give sensational lectures, and are enthralled not just by their work but also by their words…